Frequently Asked Questions
Find answers to the most common questions about IT security and our services
About IT Aware
What is IT Aware?
IT Aware is a digital platform for IT security training and awareness that helps companies and employees understand and manage cyber threats in everyday life.
The platform offers:
- Short, easy-to-understand training lessons on IT security
- Quizzes that test and retain knowledge
- Overview and statistics for companies and management
- Focus on practical behavior - not technical complexity
The goal of IT Aware is to make IT security easy, relevant and accessible, so that employees become an active part of the company's defense against phishing, data leaks and other digital threats.
The platform offers:
- Short, easy-to-understand training lessons on IT security
- Quizzes that test and retain knowledge
- Overview and statistics for companies and management
- Focus on practical behavior - not technical complexity
The goal of IT Aware is to make IT security easy, relevant and accessible, so that employees become an active part of the company's defense against phishing, data leaks and other digital threats.
Who is IT Aware relevant to?
IT Aware is relevant for all companies that want to strengthen their IT security through better knowledge and behavior among employees - regardless of industry and technical level.
IT Aware is particularly suitable for:
- Small and medium-sized companies without their own IT security department
- Companies that handle sensitive data or personal information
- Employees without a technical background
- Management and HR that want documentable awareness training
- Organizations that want to reduce the risk of phishing and human error
In short: IT Aware is for everyone who works digitally and wants to make IT security a natural part of everyday life - in a simple and understandable way.
IT Aware is particularly suitable for:
- Small and medium-sized companies without their own IT security department
- Companies that handle sensitive data or personal information
- Employees without a technical background
- Management and HR that want documentable awareness training
- Organizations that want to reduce the risk of phishing and human error
In short: IT Aware is for everyone who works digitally and wants to make IT security a natural part of everyday life - in a simple and understandable way.
Is IT Aware only for large companies?
No – IT Aware is not just for large companies.
IT Aware is designed to be user-friendly, flexible and relevant to companies of all sizes. This means that small, medium and large organizations can get value from the platform without requiring deep technical expertise or large resources.
The benefits apply, for example, to:
- Small companies that want to secure their employees without investing in an internal IT security department
- Medium-sized companies that want to structure and document their security training
- Large organizations that need scalable awareness training across many teams
In short: IT Aware is for all companies, regardless of size – because IT security is about people, not just technology.
IT Aware is designed to be user-friendly, flexible and relevant to companies of all sizes. This means that small, medium and large organizations can get value from the platform without requiring deep technical expertise or large resources.
The benefits apply, for example, to:
- Small companies that want to secure their employees without investing in an internal IT security department
- Medium-sized companies that want to structure and document their security training
- Large organizations that need scalable awareness training across many teams
In short: IT Aware is for all companies, regardless of size – because IT security is about people, not just technology.
Subscription, payment and cancellation
How is the price calculated?
There is a fixed price per active user.
Every night the number of active users is registered, and the price is calculated based on the highest number of active users during the month.
This means:
- You only pay for users who are actually active
- The price follows your actual consumption
- It is easy to scale up and down without fixed commitments
A simple and fair pricing model that suits both small and large companies.
Every night the number of active users is registered, and the price is calculated based on the highest number of active users during the month.
This means:
- You only pay for users who are actually active
- The price follows your actual consumption
- It is easy to scale up and down without fixed commitments
A simple and fair pricing model that suits both small and large companies.
Is there a binding contract period?
No, there is no commitment to the contract period.
You only pay for what you use and can stop using the service at any time.
This means:
- No long contracts or hidden obligations
- Full flexibility to start and stop as needed
- Billing based solely on actual usage
A simple and transparent solution with no commitment.
You only pay for what you use and can stop using the service at any time.
This means:
- No long contracts or hidden obligations
- Full flexibility to start and stop as needed
- Billing based solely on actual usage
A simple and transparent solution with no commitment.
How do we change the number of users?
You don’t need to do anything manually.
The system automatically calculates the number of users based on who is active.
This means:
- You can add or remove users at any time
- The system tracks active users automatically
- Pricing is always based on actual usage
Simple, automatic, and always up to date.
The system automatically calculates the number of users based on who is active.
This means:
- You can add or remove users at any time
- The system tracks active users automatically
- Pricing is always based on actual usage
Simple, automatic, and always up to date.
How do I cancel my subscription?
There is no formal termination and no obligation.
You can stop using the service at any time.
When you no longer have active users:
- The system automatically registers that consumption has ceased
- No additional payment is calculated
- The subscription stops automatically
In short: you just stop using IT Aware - and the subscription stops too.
You can stop using the service at any time.
When you no longer have active users:
- The system automatically registers that consumption has ceased
- No additional payment is calculated
- The subscription stops automatically
In short: you just stop using IT Aware - and the subscription stops too.
Is it possible to get a trial period?
Yes, it is possible to get a trial period.
To get started, simply contact support, who will help with setup and access.
To get started, simply contact support, who will help with setup and access.
Support & help
How do we contact support?
We recommend that you contact support via email.
This ensures that your inquiry is registered correctly and that you receive a quick and accurate response.
This ensures that your inquiry is registered correctly and that you receive a quick and accurate response.
When can we expect a response?
We aim to respond within 2 business days.
What do we do about technical errors?
If you experience technical errors, please contact support via email and describe the problem in as much detail as possible.
Please include:
- What happens and when the error occurs
- Any error messages
- Which device and browser you are using
This will help support find the cause more quickly and help you further.
Please include:
- What happens and when the error occurs
- Any error messages
- Which device and browser you are using
This will help support find the cause more quickly and help you further.
Awareness training and lessons
How does the awareness training work?
The awareness training in IT Aware is structured so that it is easy to implement and easy to understand for all employees - even without a technical background.
The training works like this:
- Employees receive short digital lessons on IT security
- Each lesson focuses on concrete and relevant topics from everyday life
- The lessons end with simple quizzes that test understanding
- The content is delivered continuously so that the training does not disrupt the working day
- The company gets an overview and statistics on implementation and level
The aim is to create lasting behavioral change and make employees more aware of digital threats - in a simple and practical way.
The training works like this:
- Employees receive short digital lessons on IT security
- Each lesson focuses on concrete and relevant topics from everyday life
- The lessons end with simple quizzes that test understanding
- The content is delivered continuously so that the training does not disrupt the working day
- The company gets an overview and statistics on implementation and level
The aim is to create lasting behavioral change and make employees more aware of digital threats - in a simple and practical way.
How often do users receive lessons?
Users generally receive approximately one lesson per month.
One lesson is sent at a time, and a new lesson is only sent when the previous one has been completed.
This ensures a calm and manageable pace, where the training fits into everyday life without disrupting work.
One lesson is sent at a time, and a new lesson is only sent when the previous one has been completed.
This ensures a calm and manageable pace, where the training fits into everyday life without disrupting work.
How long does a lesson take?
A lesson takes about the time it takes to drink a cup of coffee.
That is typically 5–10 minutes, so the training is easy to complete and fits into a busy workday.
That is typically 5–10 minutes, so the training is easy to complete and fits into a busy workday.
Can users skip lessons?
No.
Lessons must be completed in order and cannot be skipped.
This ensures that all users receive the same basic knowledge and a consistent level of IT security understanding.
Lessons must be completed in order and cannot be skipped.
This ensures that all users receive the same basic knowledge and a consistent level of IT security understanding.
Can you repeat or reread a lesson?
Yes, users can reread and repeat previous lessons at any time.
This makes it easy to:
- Refresh knowledge
- Go back to topics you are unsure about
- Use the lessons as a running reference
The training is always available when needed.
This makes it easy to:
- Refresh knowledge
- Go back to topics you are unsure about
- Use the lessons as a running reference
The training is always available when needed.
Can users see their own results?
Yes.
Users have access to their own results and status, so they can see:
- Which lessons have been completed
- Results from quizzes
- Their own progress over time
This provides a good overview and motivates them to follow the training to the end.
Users have access to their own results and status, so they can see:
- Which lessons have been completed
- Results from quizzes
- Their own progress over time
This provides a good overview and motivates them to follow the training to the end.
Can administrators see user results?
Yes.
Administrators have access to an overview and statistics of user results, including:
- Completed and missed lessons
- Quiz results
- Overall company status
This makes it easy to track training and document awareness levels within the organization.
Administrators have access to an overview and statistics of user results, including:
- Completed and missed lessons
- Quiz results
- Overall company status
This makes it easy to track training and document awareness levels within the organization.
Quiz, scoring and progress
How do the quizzes work?
The quizzes in IT Aware are an integral part of each lesson and are used to ensure that the content is understood.
Here's how they work:
- Each lesson ends with short and simple questions
- The questions are based on the lesson content
- The user answers directly in the system
- The result is displayed after answering
- The quizzes are used to measure understanding - not to "capture" the user
The purpose is to retain knowledge and create learning, not to test on a technical level.
Here's how they work:
- Each lesson ends with short and simple questions
- The questions are based on the lesson content
- The user answers directly in the system
- The result is displayed after answering
- The quizzes are used to measure understanding - not to "capture" the user
The purpose is to retain knowledge and create learning, not to test on a technical level.
What happens if you answer incorrectly?
Nothing negative happens if you answer incorrectly.
The purpose of the quizzes is learning – not control or punishment.
This means:
- The user is shown the correct answers
- You learn from your mistakes immediately
- The results are used to improve awareness, not for sanctions
Wrong answers are a natural part of the learning process.
The purpose of the quizzes is learning – not control or punishment.
This means:
- The user is shown the correct answers
- You learn from your mistakes immediately
- The results are used to improve awareness, not for sanctions
Wrong answers are a natural part of the learning process.
Can quizzes be taken multiple times?
No.
As a rule, quizzes can only be taken once.
This ensures a true picture of the user's understanding at the time the lesson is completed.
As a rule, quizzes can only be taken once.
This ensures a true picture of the user's understanding at the time the lesson is completed.
How are the score and response rate calculated?
The score and response rate are calculated based on the user's answers in the quiz.
This means:
- Each correct answer counts positively
- Wrong answers do not count
- The response rate shows how large a proportion of the questions have been answered correctly
The result is used to provide an overview of the understanding of the lesson content.
This means:
- Each correct answer counts positively
- Wrong answers do not count
- The response rate shows how large a proportion of the questions have been answered correctly
The result is used to provide an overview of the understanding of the lesson content.
Phishing simulation
What is phishing simulation?
Phishing simulation is a controlled and harmless test where users receive simulated phishing emails.
The purpose is to:
- Train employees to recognize phishing attempts
- Increase awareness of suspicious emails
- Reduce the risk of real phishing attacks
Simulations are used solely for learning and awareness – not to expose or punish users.
The purpose is to:
- Train employees to recognize phishing attempts
- Increase awareness of suspicious emails
- Reduce the risk of real phishing attacks
Simulations are used solely for learning and awareness – not to expose or punish users.
Are phishing emails “real”?
No.
Phishing emails used in simulations are not real attacks.
This means:
- The emails are controlled and safe
- There is no risk of viruses, malware, or data theft
- The sole purpose is training and learning
They look like real phishing emails but are only used for awareness and practice.
Phishing emails used in simulations are not real attacks.
This means:
- The emails are controlled and safe
- There is no risk of viruses, malware, or data theft
- The sole purpose is training and learning
They look like real phishing emails but are only used for awareness and practice.
Can phishing emails harm systems?
No.
Phishing emails used in simulations cannot harm systems.
This means:
- There are no viruses or malware in the emails
- Links and actions are safe and controlled
- No systems or data are affected
The simulations are designed for learning and awareness, not to pose any risk.
Phishing emails used in simulations cannot harm systems.
This means:
- There are no viruses or malware in the emails
- Links and actions are safe and controlled
- No systems or data are affected
The simulations are designed for learning and awareness, not to pose any risk.
What happens if a user clicks?
If a user clicks a link in a phishing simulation, nothing harmful happens.
This means:
- The click is recorded
- No malware is installed
- No data is stolen or modified
The click is used solely to measure awareness levels and for learning purposes.
This means:
- The click is recorded
- No malware is installed
- No data is stolen or modified
The click is used solely to measure awareness levels and for learning purposes.
Are users “punished” for clicking?
No.
Users are not punished for clicking in a phishing simulation.
This means:
- There are no penalties or consequences
- Results are used only for learning and improvement
- The focus is on awareness, not on blaming anyone
The goal is to help users improve – not to punish them.
Users are not punished for clicking in a phishing simulation.
This means:
- There are no penalties or consequences
- Results are used only for learning and improvement
- The focus is on awareness, not on blaming anyone
The goal is to help users improve – not to punish them.
Can phishing simulation be disabled?
Yes.
Phishing simulation can be disabled if the company does not wish to use this feature.
This means:
- Training can be used without phishing simulation
- Awareness lessons and quizzes still work as normal
- The feature can be enabled again later if needed
Contact support if you want phishing simulation disabled or adjusted.
Phishing simulation can be disabled if the company does not wish to use this feature.
This means:
- Training can be used without phishing simulation
- Awareness lessons and quizzes still work as normal
- The feature can be enabled again later if needed
Contact support if you want phishing simulation disabled or adjusted.
Portal & features
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You log in using the personal login link sent by email.
This means:
- Users do not need to create a password
- Login is done securely via email
- The link gives direct access to the training
If you cannot find the email, check your spam folder or contact support.
This means:
- Users do not need to create a password
- Login is done securely via email
- The link gives direct access to the training
If you cannot find the email, check your spam folder or contact support.
Can you change the language in the portal?
Yes.
The language in the portal can be changed.
This means:
- Users can select their preferred language
- The portal is displayed in the selected language
- The language choice is saved for future visits
The language in the portal can be changed.
This means:
- Users can select their preferred language
- The portal is displayed in the selected language
- The language choice is saved for future visits
How do you update user information?
User information can be updated by both the user and an administrator.
This means:
- Users can edit their own information in the portal
- An administrator can also update user details
- Changes take effect immediately
This means:
- Users can edit their own information in the portal
- An administrator can also update user details
- Changes take effect immediately
Can you export data or reports?
Yes.
It is possible to export data and reports from the portal.
This means:
- Administrators can download reports and overviews
- Data can be used for documentation and follow-up
- Exports provide a clear overview of status and results
It is possible to export data and reports from the portal.
This means:
- Administrators can download reports and overviews
- Data can be used for documentation and follow-up
- Exports provide a clear overview of status and results
Security and data protection
Is IT Aware GDPR compliant?
Yes.
IT Aware is designed with data protection in mind and complies with GDPR.
This means:
- Personal data is processed lawfully and securely
- Only data necessary for the training is collected
- Data is used solely for awareness and reporting purposes
- Companies have insight into and control over their data
IT Aware is designed with data protection in mind and complies with GDPR.
This means:
- Personal data is processed lawfully and securely
- Only data necessary for the training is collected
- Data is used solely for awareness and reporting purposes
- Companies have insight into and control over their data
What data is stored about users?
Only data necessary to deliver the awareness training is stored.
This means:
- Name and email address
- Company affiliation
- Status of completed lessons
- Quiz answers and results
No unnecessary or sensitive personal data is stored.
This means:
- Name and email address
- Company affiliation
- Status of completed lessons
- Quiz answers and results
No unnecessary or sensitive personal data is stored.
How long is data stored?
Data is stored for as long as the company uses IT Aware.
This means:
- Data is used for ongoing training, statistics, and documentation
- When the use of IT Aware ends, data can be deleted by agreement
- Data is not stored longer than necessary
This means:
- Data is used for ongoing training, statistics, and documentation
- When the use of IT Aware ends, data can be deleted by agreement
- Data is not stored longer than necessary
Who has access to the data?
Access to data is limited and controlled.
This means:
- Only authorized company administrators have access to the data
- Users can only access their own data
- IT Aware only has access when necessary for operation and support
This means:
- Only authorized company administrators have access to the data
- Users can only access their own data
- IT Aware only has access when necessary for operation and support
Where is the system hosted?
The system is hosted within the EU.
This means:
- Data is stored and processed in the EU
- Hosting complies with GDPR requirements
- There is a strong focus on security and data protection
This means:
- Data is stored and processed in the EU
- Hosting complies with GDPR requirements
- There is a strong focus on security and data protection
Operations, email and technical questions
Why am I not receiving lessons by email?
There can be several reasons why you are not receiving lessons by email.
For example:
- The lesson has already been sent but not yet completed
- The email ended up in the spam or junk folder
- Your email address is registered incorrectly
- Your user account is not active
If the problem continues, please contact support.
For example:
- The lesson has already been sent but not yet completed
- The email ended up in the spam or junk folder
- Your email address is registered incorrectly
- Your user account is not active
If the problem continues, please contact support.
Can emails end up in spam?
Yes.
Emails may sometimes end up in the spam or junk folder.
This means:
- It depends on the company’s email setup and spam filters
- Administrators can view a list of domains that should be whitelisted
- Whitelisting these domains improves email delivery
It is recommended that the company’s IT or mail administrator whitelists the relevant domains.
Emails may sometimes end up in the spam or junk folder.
This means:
- It depends on the company’s email setup and spam filters
- Administrators can view a list of domains that should be whitelisted
- Whitelisting these domains improves email delivery
It is recommended that the company’s IT or mail administrator whitelists the relevant domains.
Which email addresses does IT Aware send from?
IT Aware sends emails from fixed sender domains.
This means:
- Sender addresses can be viewed in the administrator portal
- The domains should be whitelisted to avoid spam filtering
- All emails are sent from approved and controlled domains
We recommend that the company’s mail administrator whitelists the listed sender domains.
This means:
- Sender addresses can be viewed in the administrator portal
- The domains should be whitelisted to avoid spam filtering
- All emails are sent from approved and controlled domains
We recommend that the company’s mail administrator whitelists the listed sender domains.
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