Terms and conditions
1. Parties and basis of agreement
Disse betingelser udgør aftalen mellem IT-Aware ("Leverandøren") og den virksomhed eller person, der opretter en konto ("Kunden"). Ved oprettelse af konto bekræfter Kunden at have bemyndigelse til at indgå aftalen på vegne af virksomheden.
If a separate written agreement has been entered into (e.g. offer, order confirmation or partner agreement), it shall prevail over these terms and conditions to the extent of any inconsistency.
2. Service content
IT-Aware is an online platform for awareness training and dissemination of IT security to employees. The service may include a portal, email delivery of training courses, quizzes, statistics and administration functions.
The Provider may continuously update and change the features and content of the Service to improve quality, security and user experience. Changes that significantly impair core functionality will be notified as much as possible.
3. Account creation and access
When creating a company, company information and at least one administrator user are registered. The administrator is responsible for managing users, access and configuration.
The Customer is responsible for keeping login information secure and for all activity that occurs through the Customer's account. Suspected misuse must be reported to the Supplier immediately.
4. Customer Responsibilities and Acceptable Use
The Customer may only use the Service lawfully and in accordance with the Terms. It is not permitted to:
- attempt to circumvent security, access controls or restrictions on the Service;
- reverse engineer, copy or attempt to extract source code, unless required by law
- use the Service to send unsolicited communications (spam) or illegal content
- upload or share material that infringes the rights of third parties
The supplier may temporarily suspend access in the event of significant breach or security risk.
5. Subscription, pricing and billing
The service is provided as a subscription. The price and any fees are stated in the portal, order confirmation or invoice. Unless otherwise agreed, the price is calculated per active user per subscription period.
Invoicing is done in advance or in arrears according to the chosen payment model. Payment deadline is generally 8 days from the invoice date, unless otherwise stated on the invoice.
Late payments may incur interest and reminder fees according to applicable regulations. In the event of significant arrears, access may be suspended until payment is received.
The Supplier may adjust prices with reasonable notice. In the event of significant price changes, the Customer will be notified via email or in the portal.
6. Binding and termination
The subscription runs until cancelled. Cancellation terms (including any binding conditions and deadlines) are stated in the portal, order confirmation or invoice.
Termination must be made via the portal or in writing to the Supplier. In the event of termination, access expires at the end of the period, unless otherwise agreed.
7. Operation, support and service
Leverandøren tilstræber høj oppetid, men Tjenesten leveres "som den er" og kan være utilgængelig ved planlagt vedligehold eller uforudsete hændelser.
Planned maintenance is attempted to be carried out outside normal working hours where practical. Support is provided via the contact channels listed on the website or portal.
8. Data, personal information and security
The Customer owns its own data. The Supplier processes data to provide the Service, including user information, training status and statistics.
If the Service processes personal data on behalf of the Customer, the Customer is the data controller and the Supplier is the data processor. Processing takes place in accordance with applicable data protection regulations and any data processing agreement.
The Supplier takes reasonable technical and organizational security measures. The Customer is responsible for correct setup of users, access rights and email reception (e.g. SPF/DKIM/DMARC if applicable).
9. Rights and intellectual property rights
The Service, including software, design, texts, training content and other material, belongs to the Supplier or the Supplier's licensors and is protected by copyright and other rights.
The Customer obtains a non-exclusive, non-transferable right to use the Service during the subscription period in accordance with these terms.
10. Confidentiality
The parties shall treat confidential information with appropriate confidentiality and shall not disclose such information to third parties unless necessary to fulfill the agreement or required by law.
11. Limitation of liability
The supplier is not liable for indirect losses, including operating losses, lost profits, loss of data (unless caused by gross negligence), or other consequential damages.
The Supplier's total liability is in all cases limited to the amount the Customer has paid for the Service in the last 12 months prior to the occurrence of the damage, unless otherwise provided by mandatory legislation.
The Service provides awareness training, but cannot guarantee that the Customer will avoid security incidents, phishing or other attacks.
12. Force majeure
Neither party is responsible for failure to perform due to circumstances beyond the party's control, including natural disasters, strikes, war, government intervention, breakdowns at subcontractors, internet or operational disruptions.
13. Changes to Terms
The Supplier may change these terms and conditions with reasonable notice. Updated terms and conditions will be published on the website/portal. Continued use after the changes come into effect will be deemed acceptance.
14. Applicable law and venue
The agreement is subject to Danish law. Disputes shall be resolved amicably. If agreement cannot be reached, the dispute shall be settled by the Danish courts with the Supplier's domicile as the venue, unless mandatory legislation provides otherwise.
15. Contact information
Questions about the terms and conditions can be sent via the contact form on the website or to the contact information provided on the portal.