Terms & Conditions
1. Parties and Basis of Agreement
These terms constitute the agreement between IT-Aware ('the Supplier') and the business or person who creates an account ('the Customer'). By creating an account, the Customer confirms authorization to enter into the agreement on behalf of the company.
If a separate written agreement has been entered into (e.g. offer, order confirmation or partner agreement), it takes precedence over these terms to the extent of any inconsistency.
2. Service Content
IT-Aware is an online platform for awareness training and dissemination of IT security to employees. The service may include a portal, email delivery of training courses, quizzes, statistics and administration functions.
The Supplier may continuously update and change the Service's features and content to improve quality, security and user experience. Changes that significantly impair core functionality will be notified as far as possible.
3. Account Creation and Access
Upon creation, company information and at least one administrator user are registered. The administrator is responsible for managing users, access and configuration.
The Customer is responsible for ensuring that login credentials are stored securely and for all activity that occurs via the Customer's account. Suspected misuse must be reported to the Supplier immediately.
4. Customer Responsibility and Acceptable Use
The Customer may only use the Service lawfully and in accordance with the terms. It is not permitted to:
- attempt to circumvent security, access control or limitations in the Service
- reverse engineer, copy or attempt to extract source code, unless mandatory legislation provides the right to do so
- use the Service to send unsolicited communication (spam) or illegal content
- upload or share material that infringes third-party rights
The Supplier may temporarily suspend access in case of material breach or security risk.
5. Subscription, Pricing and Billing
The Service is provided as a subscription. Price and any fees are stated in the portal, order confirmation or invoice. Unless otherwise agreed, the price is calculated per active user per subscription period.
Billing is done in advance or arrears according to the chosen payment model. The payment deadline is generally 8 days from the invoice date, unless otherwise stated on the invoice.
Late payment may incur interest and reminder fees according to applicable rules. In case of significant arrears, access may be suspended until payment is received.
The Supplier may adjust prices with reasonable notice. In case of significant price changes, the Customer will be notified via email or in the portal.
6. Commitment and Termination
The subscription runs until terminated. Termination terms (including any commitment period and deadlines) are stated in the portal, order confirmation or invoice.
Termination must be done via the portal or in writing to the Supplier. Upon termination, access expires at the end of the period, unless otherwise agreed.
7. Operation, support and service
The Supplier strives for high uptime, but the Service is provided 'as is' and may be unavailable during planned maintenance or unforeseen events.
Planned maintenance is attempted outside normal business hours where practically possible. Support is provided via the contact channels stated on the website or portal.
8. Data, Personal Data and Security
The Customer owns their own data. The Supplier processes data to deliver the Service, including user information, training status and statistics.
If the Service processes personal data on behalf of the Customer, the Customer is the data controller and the Supplier is the data processor. Processing takes place in accordance with applicable data protection rules and any data processing agreement.
The Supplier takes reasonable technical and organizational security measures. The Customer is responsible for correct setup of users, access rights and email reception (e.g. SPF/DKIM/DMARC if relevant).
9. Rights and Intellectual Property
The Service, including software, design, texts, training content and other material, belongs to the Supplier or the Supplier's licensors and is protected by copyright and other rights.
The Customer obtains a non-exclusive, non-transferable right to use the Service during the subscription period in accordance with these terms.
10. Confidentiality
The parties shall treat confidential information with appropriate confidentiality and may not disclose such information to third parties unless necessary to fulfill the agreement or required by law.
11. Limitation of Liability
The Supplier is not liable for indirect losses, including loss of operation, lost profits, loss of data (unless caused by gross negligence), or other consequential damages.
The Supplier's total liability is in all cases limited to the amount the Customer has paid for the Service in the 12 months preceding the occurrence of the damage, unless otherwise required by mandatory legislation.
The Service provides awareness training but cannot guarantee that the Customer will avoid security incidents, phishing or other attacks.
12. Force majeure
Neither party is liable for non-performance due to circumstances beyond the party's control, including natural disasters, strikes, war, government intervention, failures at subcontractors, internet or operational disruptions.
13. Changes to Terms
The Supplier may change these terms with reasonable notice. Updated terms are published on the website/portal. Continued use after the effective date is considered acceptance of the changes.
14. Governing Law and Jurisdiction
The agreement is governed by Danish law. Disputes shall be sought resolved amicably. If agreement cannot be reached, the dispute shall be settled by the Danish courts with the Supplier's domicile as the venue, unless mandatory legislation provides otherwise.
Important Information
Questions about the terms can be sent via the contact form on the website or to the contact information stated in the portal.